BE Region and language — currently Belgium — English
Takeaway & pickup
Takeaway orders that don't hold up the pass.
The phone order is the one nobody wants: it takes four minutes, it pulls someone off the floor, and it is the order most likely to be wrong.
Live in Australia
In production today for Australian venues. Menu structure and ticket format for European kitchens are built with pilot partners.
What it actually does
Knows your menu, including the awkward parts
Sizes, extras, swaps, the thing that is only available at lunch, the item you took off last week. It orders from the menu you actually have rather than a PDF from March.
Reads the order back
Every order is repeated to the caller before it is sent. That single step removes most of the disputes that phone orders generate.
Sends a ticket, not a note
The kitchen gets a clean, structured ticket in the same format every time — no handwriting, no "no onions?" written across two lines.
Takes several calls at once
Friday at seven is precisely when one phone and one person is not enough. Vox has no queue of its own.
Questions we get asked
Can it take payment?
Not over the phone, deliberately. Payment happens at pickup or through your existing flow — we are not going to have an AI read card numbers back over a phone line.
What if someone orders something we're out of?
If the item is marked unavailable it says so on the call and offers what you do have, rather than sending the kitchen an order it cannot make.
Does it work alongside our delivery platforms?
Yes — it handles your own phone line. The platforms keep doing what they do, minus their commission on the orders that come to you directly.