Vox · AI phone host
One line. Two languages. Every booking taken.
A Brussels dining room answers in French to one caller and English to the next, and nobody knows which is coming. Vox handles that switch mid-service, checks what is genuinely free, and records the booking.
Shipped, not promised
Already answering, on the other side of the world.
Vox is not waiting for its first customer. As VoxTable it runs in Australia, taking real bookings for venues that pay for it — which is why we are willing to bring it to a market as demanding as this one.
- Answers on the first ring, at any hour of service
- Checks the real book before promising a table
- Every call kept, with a transcript to settle any dispute
- One view of what the phone actually did this week
- Books inside your horeca rules — lunch service, closing day, a deposit for large tables
We used to lose tables every Friday night just because nobody could reach the phone. Bella picks up every single call — and the bookings just appear on our screen. It paid for itself in the first week.
For venues in Belgium
Built for Belgium's table culture.
From Brussels brasseries to canal-side cafés, the phone rings right through service. Vox answers it — in French or English — so your team can stay with their guests.
How it works
One forward, and the line is covered.
Keep the number your guests already have
Nothing is installed in the venue and nobody has to learn a new screen. You choose whether Vox covers every call or only the ones nobody reaches in time.
It answers, and it picks up the language
The caller speaks; Vox follows them into French or English and stays there. It works out the date, the number of people and the awkward details, checking what is free as the conversation goes.
It lands in the book, with the recording attached
Confirmed covers arrive where your staff already look, each one carrying the call, the transcript and the recording — so a contested reservation has an answer.
Belgium pilots
We're bringing Vox to Belgium — with pilot partners, not promises.
Two languages on one number, Belgian numbering and the booking software your venue already runs are things we build alongside the first venues willing to put us on a live line — not claims we make in advance of them.
- Keep your number; a forward is the entire installation
- We agree what a good result looks like before the first call
- Terms settled venue by venue — no price list, nothing to cancel
This is what a caller changing language
sounds like, handled.
One number, two languages, and no way of knowing which arrives first. Bella follows the caller into whichever they use, checks what is genuinely free and records the booking.
And when she is unsure — a language she does not serve, a request that needs a person — she does not guess. She offers to put the caller through to your own team.
- Bella Bonsoir, vous êtes bien chez Maison Verte. Ici Bella, l'assistante IA — je vous écoute.
- Caller Bonsoir — une table pour deux ce soir, vers 19 h 30 ?
- Bella Je regarde le registre… 19 h 30 est complet. Je peux vous proposer 19 h, ou 20 h 15.
- Caller Ah — sorry, my colleague's joining us, so three, and English is fine?
- Bella Of course. Three people at 8:15 tonight — what name shall I put it under?
- Caller Okafor.
- Bella Booked, Okafor — three at 8:15. If you'd rather speak to someone, I can put you through to the team at any point. A confirmation is on its way.
Illustrative — a fictional venue, showing how Bella is designed to handle a call that changes language. Proving it on your own line is what a Belgian pilot is for.
What we will and won't do
A person takes over when the call needs one
Complaints, large tables, anything out of the ordinary — Vox passes the call rather than guessing. Every conversation stays reviewable afterwards.
GDPR and the EU AI Act
A voice agent speaking to consumers falls squarely under the AI Act's transparency duties (Article 50, Regulation (EU) 2024/1689). We treat that as a design constraint rather than a footnote, and call data serves the booking, not a profile.
Language is not an afterthought here
Belgium is not a French market with English bolted on, and we will not ship it that way. Which languages a venue actually needs is one of the first things a pilot establishes.
Where you stand with us
- Who you contract with
- Biteperk Pty Ltd · ABN 36 700 831 303
- Bella says she is an AI
- At the start of every call. Ask for a person and the call is handed to your own team, and every conversation stays reviewable afterwards.
- Where your data goes
- Enquiry and booking records are stored on Google Cloud in Australia. Live calls are processed by our voice platform in the United States. Both are transfers out of Europe, and the safeguards are set out plainly in our privacy notice.
- Lawful basis
- Legitimate interests (Article 6(1)(f) GDPR) for answering the enquiry you send us; consent for optional cookies, withdrawable at any time. Your rights are listed in the privacy notice. Read the privacy notice
- Supervisory authority
- You can complain to the Belgian Data Protection Authority (APD/GBA).
- Where the team is
- The people who answer are in Sydney, ahead of Belgium by most of a working day — enquiries sent in Belgian office hours are typically answered before the next one starts.
What Belgian venues ask us
Can it really switch between French and English?
What about Dutch?
Do you have a Belgian number?
Where is call data stored?
Will guests be told it's an AI?
Try it on a bilingual line
Tell us which languages arrive on your phone in a normal week, and we'll put Vox on a call that sounds like one.