Privacy notice

Who controls your data

Biteperk Pty Ltd (ABN 36 700 831 303), Sydney, Australia, is the controller of the personal data described here. You can reach us about anything on this page at hello@biteperk.com.au.

What we collect on this site

The contact form asks for your name, work email, venue name, the product you are interested in, and your message. We use these to respond to your enquiry and, if you ask about a pilot, to organise it. We do not keep your IP address or browser details with your enquiry; a short-lived, hashed record of your connection is used only to limit repeat submissions. Google Ads consent mode may send limited cookieless measurement signals while advertising storage, user-data use and personalisation are denied. Our analytics (self-hosted Umami) are cookieless, set nothing on your device and keep no personal data; they run by default and you can switch them off from Cookie settings.

Our lawful basis

We rely on legitimate interests (Article 6(1)(f) GDPR) to answer a business enquiry you have chosen to send us — responding to it is what you asked for, and the data involved is limited to the enquiry itself. Where we place non-essential cookies we rely on your consent instead, which you can withdraw at any time through Cookie settings.

Where it goes, and international transfers

Form submissions are stored with our infrastructure provider, Google Cloud (Firestore, Australia region), entered into our Zoho CRM account (Zoho's Australian data centre) for follow-up, and sent to our team by notification email through Zoho Mail. If you are in the EU/EEA or the United Kingdom, that is a transfer of your personal data to Australia, which has no adequacy decision from the EU or the UK.

We do not yet have a signed transfer safeguard (the EU standard contractual clauses) in place with Zoho for this transfer. Until it is signed we keep what we send limited to the enquiry itself. If you would rather your details did not leave the EU or the UK, email us instead of using the form and tell us so.

How long we keep it

Enquiries are kept for up to 24 months from the day you send them, then deleted automatically. You can ask us to delete your enquiry earlier at any time.

Your rights

You have the right to ask us for a copy of your personal data, to have it corrected or erased, to have its use restricted, to object to our use of it where we rely on legitimate interests, and to receive it in a portable form. Write to hello@biteperk.com.au and we will act on it within one month.

If you are in the EU/EEA or the United Kingdom, you also have the right to complain to your local data protection supervisory authority. We would rather you came to us first, but you do not have to.