Privacy policy

Who we are

Biteperk Pty Ltd (ACN 700 831 303 · ABN 36 700 831 303) ("BitePerk", "we", "us") is an Australian company of Level 1/457-459 Elizabeth Street, Surry Hills NSW 2010. We build AI voice tools for hospitality venues.

This policy covers three groups of people: visitors to this website, the venues that use our products, and — because our products answer the phone — the people who call those venues. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

If you visit this website: when you contact us we collect the name, email, venue and message you provide, plus — if you arrived from a campaign link — the campaign details attached to that enquiry. For the website itself we use privacy-first, self-hosted, cookieless analytics (Umami — no personal data, IP addresses hashed and not stored) and Google Ads advanced consent mode. Google may receive limited cookieless measurement signals while consent is denied. Ad storage, advertising user-data use and personalisation stay off until you choose Accept; you can change or withdraw your choice any time from Cookie settings in the footer. Full details are in our Cookie Policy.

If your venue uses our products: we collect your business contact details, billing details, and the setup information the service needs — menus, opening hours, booking rules and the answers you want given to common questions.

If you call a venue that uses our products: the call is answered by the venue's AI assistant. Every call opens with a short announcement that you are speaking with an AI assistant and that the call is recorded and transcribed — before recording begins — and you can ask for a person or call back instead. To take your booking or order we collect the conversation (audio and transcript), your phone number, and the booking or order details you give: name, party size, time, items, special requests.

How we use it

We use information for one purpose: operating the service it was given to. Enquiries are used to reply to you; venue details are used to run and bill the products; caller information is used to take the booking or order and deliver it to the venue. We do not sell personal information. We do not share it with advertisers. We never use conversations or caller details to train AI models — ours or anyone else's.

Where information lives

Booking, order and call-summary records — and website enquiries — are stored with our cloud provider in Sydney, Australia. Phone calls are answered in our telephony provider's Australian region.

Live calls are processed in real time by our voice AI platform in the United States, under written data-protection terms. We remain accountable under Australian privacy law for how our overseas providers handle that information — we choose independently security-certified platforms, and we do not treat overseas processing as someone else's problem. The country involved is the United States.

How long we keep it

Call recordings and transcripts are automatically and permanently deleted after 30 days (venues may select up to 90). Booking and order records are kept while the venue remains a client, because they are the venue's business records. Website enquiries are kept only as long as needed to deal with them. Any caller can ask for their details, or a specific recording, to be deleted sooner.

Automated decisions

Our products are automated: an AI assistant answers the call, offers available booking times based on rules the venue sets, and records the booking or order. Callers are always told they are speaking with an AI and can ask for a person instead, and every booking and order is delivered to venue staff, who can review and correct it. We do not use automation to profile callers, and the assistant creates no voiceprints and performs no biometric identification.

Your rights

You can ask what information we hold about you, and ask for it to be accessed, corrected or deleted — whether you are a client, a website visitor, or someone who called a venue we serve. Email hello@biteperk.com.au and we'll respond within 30 days — usually much sooner.

Complaints

If you think we've mishandled your information, tell us first at hello@biteperk.com.au — we'll acknowledge your complaint within 5 business days and respond properly within 20. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Security

We use industry-standard practices: encrypted transit, encrypted storage, least-privilege access with multi-factor authentication, and independently certified platforms. Short retention is part of security too — recordings that no longer exist can't be stolen. No system is perfect; if you spot a problem, please email us before posting it publicly so we can fix it quickly.

Links to other sites

This site may link to sites we don't run. Their privacy practices are their own — check their policies before giving them information.

Updates

We'll update this policy as the business changes. Material changes will be noted at the top with a new "last updated" date.

Contact

Privacy questions: hello@biteperk.com.au or call +61 2 5504 1140 (Mon–Fri, 9am–5pm AEST). Biteperk Pty Ltd · ABN 36 700 831 303 · Level 1/457-459 Elizabeth Street, Surry Hills NSW 2010.