14 published
Guides
Educational field notes for operators — missed calls, bookings, and running the phone.
Resources
AI phone answering guides for restaurants & hotels.
Guides, comparisons and proof — written so operators can trust what we say about the phone. Browse the full article archive.
-
-
1 publishedComparisons
Buyer-intent breakdowns — AI receptionist vs voicemail, call centres, and answering services.
-
-
-
-
Guides
View all guides →
Missed callsWhat missed phone calls really cost your restaurant
Every unanswered call during service is a booking that walks next door. A simple way to put a dollar figure on your missed calls — and what to do about it.
LoyaltyHow restaurant loyalty programs work — and why points alone aren't enough
How restaurant rewards programs work, what diners and venues each get from them, and why the best loyalty is built on recognition, not just points.
GuideFrom Parramatta to Bondi: how Sydney restaurants stopped missing calls
How Sydney venues from Parramatta to Bondi use VoxTable and VoxOrder so every call is answered and bookings and orders land on screen, even mid-service.
FAQs
View all faqs →- FAQ
What happens to calls after hours and on public holidays?
Bella answers around the clock, including after close and on public holidays, so bookings made when you're shut are captured instead of lost to voicemail.
- FAQ
Can an AI actually answer my restaurant's phone?
Short answer: yes. Bella answers every call in an Australian voice, books tables and takes orders, and hands anything unusual to your team. Here's how it works.
- FAQ
Can hotels use it, or is it only for restaurants?
Restaurants can use it today. For hotels there's VoxStay, a Vox product still in development — here's honestly what it's designed to do and what it can't yet.
Product updates
View all product updates →
Product updateProduct update: VoxStay for hotels, and a simpler site
September 2026: VoxStay for hotels enters development, French and Belgian city pages go live, analytics goes cookieless and the mobile menu gets simpler.
Product updateProduct update: a UK company and a new booking-app address
August 2026: BitePerk registered a UK company for UK customers and the VoxTable booking app moved to a new address. What changed for operators, and what didn't.
Product updateProduct update: Vox, and new sites for the UK, France and Belgium
July 2026: our voice products became the Vox family, we launched sites for the UK, France and Belgium, and shipped eight UK city pages. What shipped, plainly.
More from the library
ComparisonAI receptionist vs answering service vs voicemail: what's best for a restaurant?
Voicemail, an answering service or an AI host? How restaurants handle phone calls compared — what each costs, where each fails, and which fits your venue.
Case studyMazcina Resto-Bar: how a Darlinghurst restaurant stopped missing calls
How Mazcina Resto-Bar in Darlinghurst uses VoxTable and VoxOrder so every call is answered and bookings and takeaway orders land on screen, even mid-service.
Industry reportThe state of the restaurant phone in Australia, 2026
74% of Australians are comfortable with restaurants using AI to take reservations. What the 2026 data says about the phone, and what it means for operators.
+61 2 5504 1140 Australian-built voice AI for hospitality
Book a demo
Done reading — hear it on a real line.
Bring the guide that matched your problem. We'll put Vox on a call and map the overflow.