Order-shaped dialogue
Built for menus and modifiers, not restaurant bookings alone.
Takeaway
Phone orders without stopping the pass.
VoxOrder is BitePerk’s AI for takeaway and pickup calls — so the kitchen hears a clean order instead of a half-heard shout over the fryer.
+61 2 5504 1140 Australian-built voice AI for hospitality
Business problem
The ticket line is not a call centre
When the same person runs the pass and the phone, orders get mangled or ignored. Marketplaces take the margin you could have kept on a direct call.
Lost revenue
Direct phone orders you give away
If calling you is harder than tapping an app, guests leave — and you pay commission on the ones who do.
- Misheard items and remakes
- Abandoned calls during the dinner spike
- Commission leakage to delivery marketplaces
How BitePerk solves it
How BitePerk solves it
VoxOrder answers the takeaway line, walks the guest through the order, and lands a clear ticket for the kitchen.
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Answer every order call
No more choosing between the pass and the handset.
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Capture the order
Items, modifiers, name, and pickup timing — spoken back for confirmation.
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Send it to the kitchen
A ticket your team can trust, not a scribbled guess.
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Keep marketplace as backup
Direct calls become viable again beside your app channels.
Features
Features
Confirmation loop
Guests hear the order back before it hits the pass.
Peak-hour overflow
The dinner spike is the workload, not an edge case.
Australian voice
Clear, local, and easy to understand on a noisy line.
Benefits
What changes when the phone is covered
- Fewer remakes from misheard calls
- More direct orders kept in-house
- Kitchen focus stays on the pass
- Demo against your real menu flow
From a venue running Vox
“Bella picks up the calls we used to miss. Bookings and takeaway orders just land on our screen.”
Why we built this
Direct relationships still matter
Marketplaces are useful. They should not be the only way a guest can reach you by phone. VoxOrder is how BitePerk brings the takeaway line back under your control.
From the guides
All guides →Plain-English reading for takeaway.
Case studyMazcina Resto-Bar: how a Darlinghurst restaurant stopped missing calls
How Mazcina Resto-Bar in Darlinghurst uses VoxTable and VoxOrder so every call is answered and bookings and takeaway orders land on screen, even mid-service.
How-toHow to forward your restaurant phone to an AI host
Step-by-step call forwarding for restaurants — Telstra, Optus and VoIP — so an AI host answers the calls you'd otherwise miss, without changing your number.
PricingHow much does AI phone answering cost for a restaurant?
What AI phone answering costs an Australian restaurant in 2026 — the pricing models, the per-call fees to watch for, and how to work out your payback.
Customer experienceDo diners actually want to talk to an AI on the phone?
The biggest worry owners have about an AI phone host: won't guests hate it? What diners actually care about, and when a voice agent helps or hurts.
FAQ
Questions operators ask
Is VoxOrder live?
Yes — it is part of the live Vox family for takeaway and pickup. Book a demo to hear it on your menu.
Can it read my marketplace menu?
We set the phone menu from what you actually sell. Bring your current list to the demo and we will map it.
Looking for the product detail? See VoxOrder or Book Demo.
Book a demo
Talk through takeaway on your line.
Fifteen minutes is enough to hear Vox, map your overflow, and decide if BitePerk fits — no slide deck required.