FAQ
What happens to calls after hours and on public holidays?
Bella answers around the clock, including after close and on public holidays, so bookings made when you're shut are captured instead of lost to voicemail.
FAQs
FAQs
Straight answers for search and support — short, citeable, no jargon.
- FAQ
Can an AI actually answer my restaurant's phone?
Short answer: yes. Bella answers every call in an Australian voice, books tables and takes orders, and hands anything unusual to your team. Here's how it works.
- FAQ
Can hotels use it, or is it only for restaurants?
Restaurants can use it today. For hotels there's VoxStay, a Vox product still in development — here's honestly what it's designed to do and what it can't yet.
- FAQ
Can it take takeaway and pickup orders over the phone?
Yes — VoxOrder takes takeaway and pickup orders by phone in Bella's voice and sends them straight to your team, so the phone stops competing with the pass.
- FAQ
Does it work with my existing phone number and booking system?
Yes — you keep your phone number, calls are forwarded to Bella, and bookings land in your BitePerk dashboard. Here's how it fits what you already run.
- FAQ
How long does setup take, and what do you need from me?
Most venues are live within 48 hours. Here's what BitePerk needs from you — your hours, booking rules and menu — and how call forwarding is switched on.
- FAQ
Is there a lock-in contract, and how do I cancel?
BitePerk is a flat monthly plan with no per-cover or per-call fees. The honest answer on contracts and cancelling, and where to see your venue's exact terms.
- FAQ
Does it handle large groups and function enquiries?
Bella books straightforward tables herself and turns big-group and function calls into a proper lead for your team — captured with details, never lost.
- FAQ
What happens when the AI doesn't understand a caller?
Bella is built not to guess. When she isn't sure, she takes the caller's details and flags your team for a callback, so an unclear call becomes a lead.
- FAQ
Where are my call recordings and guest records kept?
Booking records are stored in Australia, in Sydney. Call recordings delete themselves after 30 days and never train AI models. The honest detail on data.
+61 2 5504 1140 Australian-built voice AI for hospitality
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