Does it handle large groups and function enquiries?

Standard tables, yes; a twenty-person function, she captures as a lead. Bella books everyday tables within your rules on her own. Bigger, higher-value enquiries — a large group, a set menu, a private room, a birthday with a deposit — are exactly the calls you don’t want to lose, so she captures the enquiry in full and hands it to your team rather than committing to something only a manager should.

Why groups and functions are treated differently

A two-top on Tuesday is a rule; a booking for eighteen with a deposit and a set menu is a conversation. The details matter and the money is real. If an AI improvised a “yes” on that, it could cost you far more than a missed two-top. So Bella’s job on those calls is to catch the lead cleanly — who, when, how many, what they’re after, and a number to call back — and get it to a person fast.

The alternative is worse

Think about what happens to a function enquiry when nobody answers. It’s often the single most valuable call of the week, and it rings out to voicemail — or to a competitor whose phone got picked up. Bella makes sure that call is always answered and always captured, even when your team is slammed. A big enquiry becomes a lead in your dashboard instead of a lost opportunity you never knew about.

Set your own line

You decide where “straightforward booking” ends and “get me a human” begins — a party-size threshold, function keywords, whatever fits how you run. Below the line, Bella books it; above it, she captures and hands over.

To set this up around your venue’s rules, book a demo and tell us how your bookings and functions work. For the booking product, see the VoxTable page; to reduce the no-shows that hurt most on big bookings, read how to reduce no-shows at your restaurant.