What happens to calls after hours and on public holidays?

She’s on around the clock. A lot of booking calls happen when you’re closed — the night before, the quiet Monday, the public holiday when the kitchen’s dark but people are planning. Bella answers those too, takes the booking within your rules, and it’s waiting for your team when you’re back. No voicemail, no “we’ll call you back”, no lost table.

The calls you never see

Every restaurant loses bookings it never knows about: the person who rings at 10pm to lock in Saturday, hears a voicemail beep, and just books somewhere else. Those calls don’t show up as a problem because you never hear them ring. Bella turns that silent leak into captured bookings — she picks up at 10pm, at 6am, on a public holiday, and puts the booking in your dashboard for the morning.

She still knows when you’re open

Answering a call isn’t the same as promising a table you can’t serve. Bella works from your real hours and booking rules, so she only takes bookings for times you’re actually trading. If someone rings on a day you’re closed wanting to come in that day, she says so — clearly — rather than booking a table into a dark room.

Holidays and surge nights

Public holidays and big local events are exactly when the phone runs hottest and your team has the least time for it. Bella doesn’t get busier or more stressed — she’s on every call at once, so a surge night doesn’t mean a wall of missed calls the next morning. You can point her at holiday hours or special rules so she answers those days correctly.

After-hours as your safety net

Even if you’d rather your team answer during service, letting Bella cover after-hours and closed days alone plugs the biggest quiet leak with the least change to how you work.

To set your hours and holiday rules, book a demo. For the cost of those unheard calls, read what missed phone calls really cost your restaurant; for the product, the VoxTable page.