Can it take takeaway and pickup orders over the phone?

Yes — that’s VoxOrder. Alongside booking tables, Bella can take takeaway and pickup orders over the phone: she reads from your menu, takes the order, confirms it, and sends it to your team so it lands on screen instead of on a sticky note someone loses.

The phone-order problem it solves

Phone orders arrive at the worst moment — mid-service, when the person who’d normally take them is plating or on the floor. So the phone rings out, the order goes to whoever’s less busy, or the caller gives up and orders somewhere the phone got answered. VoxOrder takes that whole scramble off your team: the call is answered every time, the order is captured cleanly, and nobody has to choose between the pass and the phone.

How Bella handles an order

She works from your actual menu, so she knows what you sell and can take a straightforward order start to finish — items, pickup time, a name and number. If a caller asks for something off-menu or something that needs a person, she does what she always does: takes their details and flags a callback rather than guessing.

Where the order goes

Finished orders arrive with your team the same way bookings do — on your BitePerk dashboard, ready to fire — so there’s no second screen and no transcribing a voicemail after the rush. Your kitchen sees a clean order, not a half-heard message.

Bookings and orders, one host

VoxTable (bookings) and VoxOrder (takeaway) are the same host, Bella, on the same forwarded number. A venue that does both doesn’t run two systems or teach staff two things — one voice picks up, works out whether it’s a table or an order, and handles it.

To see VoxOrder against your own menu, book a demo. The VoxOrder page has the detail, and Mazcina Resto-Bar is a real Sydney venue running bookings and takeaway together.