United Kingdom · Pilot programme

A full room in Soho, three lines ringing. Vox picks up every one.

A Friday night in Soho seats itself twice over, and the phone still rings — a six-top asking about Sunday, a regular running late, a theatre party checking whether the kitchen holds until eleven. Vox answers all of it in a warm, natural voice while your team keeps pouring.

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Aerial view of London — Tower Bridge and the Thames winding toward the City

The missed-call problem, London-style

A ringing phone during service is a booking walking out.

London dining runs on pressure. Rents are the steepest in the country, staffing is stretched from Borough to Notting Hill, and the person you can least afford to pull off the floor mid-service is whoever stands nearest the phone. The calls that ring out are the expensive ones: birthdays, corporate six-tops, pre-theatre parties who book the place across the road the moment nobody picks up.

Vox exists for exactly that gap. It answers immediately at any hour, checks what the diary genuinely holds, and confirms the table before the caller hangs up — handing over to a person the moment a conversation stops being routine. It runs live in Australia today; London is where our UK pilot programme starts.

A softly lit London bar and dining room, warm lamps glowing over the counter

During a London service

Where the phone loses you money — and what answering it changes.

Pre-theatre, 5:45pm

Forty covers arriving before curtain-up and the phone going at the pass. Vox takes the interval-timing question, confirms the six o'clock table for four, and your floor staff never break stride.

The 11pm enquiry

A group spills out of a show and wants a table for next weekend. Nobody sane staffs a phone at eleven; Vox does, and by Monday morning the booking is already sitting in the diary with its transcript attached.

"We definitely booked for eight"

A caller insists the reservation was for eight, not six. Every Vox call keeps its recording and transcript, so a disputed booking becomes a fact you look up rather than an argument you lose.

The private-dining enquiry

A PA wants the mezzanine for eighteen with a set menu and a budget to discuss. Vox captures the full brief — date, numbers, dietaries — and routes it to your events inbox as a complete, warm lead instead of a voicemail beep.

The AI under the hood

Tuned for London. A person the moment it matters.

Speech models tuned per market, a live diary check on every call, and a hard rule that anything unusual goes straight to your team — that is the machinery underneath, arranged for how London actually eats.

Knows its way around

Generic transcription mangles British place names. The UK build is tuned on them, so Clerkenwell arrives in the booking notes as Clerkenwell.

The diary is the truth

Vox reads real availability before it promises anything, so a packed West End Saturday can never be double-sold by an over-eager answer.

Every accent orders dinner here

London calls in every accent on earth. The listening model is built for that spread, and each pilot call sharpens it further.

UK GDPR on its own terms

Call data is processed to complete a booking, stays reviewable by the venue, and is never used to profile a caller. The UK regime is treated as its own law, not an EU footnote.

Across London

The neighbourhoods venues call from.

Soho
Shoreditch
Mayfair
Borough
Islington
Notting Hill
Hackney
Fitzrovia
Brixton
Peckham

Not on the list? The pilot programme isn't drawn by postcode — a venue anywhere in the UK works exactly the same way.

We used to lose tables every Friday night just because nobody could reach the phone. Bella picks up every single call — and the bookings just appear on our screen. It paid for itself in the first week.

Natalia Owner · Natalia's Bistro, Sydney, Australia

London questions

Answered plainly.

Is Vox actually running in London today?

It is live in Australia, answering real calls for venues that pay for it. In London we are signing pilot partners now — the honest description is proven elsewhere, arriving here, and pilot terms reflect that.

We're a two-room independent, not a group. Is this for us?

Yes — pilots are venue-by-venue by design. A small Soho independent teaches the UK build more than a head office ever could, and terms are agreed per venue with no rate card.

What happens when three people call during the rush?

All three get answered at once, on the first ring. Concurrency is the point of a machine host — the engaged tone is the sound of a London booking going elsewhere.

Do we need new hardware or a new number?

No. You keep your number and forward calls to Vox — all of them, or only the ones that would otherwise ring out. That call-forward is the entire installation.

What does it cost?

Pilot terms are set with each venue rather than read off a rate card, and we agree what success looks like before the first call is answered. If it doesn't earn its keep, you stop.

Where you stand with us

Who you contract with: Biteperk Ltd · Company number 17379647
Bella says she is an AI: At the start of every call. Ask for a person and the call is handed to your own team, and every conversation stays reviewable afterwards.
Where your data goes: Enquiry and booking records are stored on Google Cloud in Australia. Live calls are processed by our voice platform in the United States. Both are transfers out of Europe, and the safeguards are set out plainly in our privacy notice.
Lawful basis: Legitimate interests (Article 6(1)(f) UK GDPR) for answering the enquiry you send us; consent for optional cookies, withdrawable at any time. Your rights are listed in the privacy notice. Read the privacy notice
Supervisory authority: You can complain to the Information Commissioner's Office.
Where the team is: Enquiries are answered from Sydney. A UK enquiry sent in the afternoon is usually answered by the next morning, within one business day.